RETURN POLICY

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please review our return policy below.

1. Return Eligibility

You may return eligible items within 30 days of delivery if:

• The item is unused, unworn, and in its original condition

• The item is in its original packaging

• You have proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items

• Gift cards

• Personalized or custom-made products

• Perishable goods

• Intimate or hygiene-related products (for health reasons)

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery

• Provide photos of the issue

• We will offer a replacement, exchange, or full refund at no additional cost

4. Refund Process

Once your return is received and inspected:

• You will receive an email notification

• Approved refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to appear in your account

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us at:

Email: nubiangear5@gmail.com

Phone: +1(646) 525-6002

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service

7. How to Start a Return

To initiate a return:

1. Email us at nubiangear5@gmail.com

2. Include your order number and reason for return

3. We will provide return instructions